How do I apply for an apartment at {{ community.name }}
Apply easily online via the “Apply Now” button, or visit our leasing office at {{ community.address }} during business hours. After submitting your application, you’ll receive a confirmation email and can schedule a tour.
What are the application requirements and fees?
You’ll need valid ID, proof of income, and consent for a credit/background check. A non-refundable application fee applies; contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> for the current amount and security deposit details.
Does your community require renters insurance?
No, renters insurance is not required.
How much is the security deposit?
Residents can choose between a $500 refundable deposit or a $250 non-refundable waiver fee.
What is the application process and how long does it take?
Complete the online application and provide all required documentation. Applications are usually processed within 1–2 business days, depending on how quickly information is submitted.
What utilities are included in the rent?
Rent covers access to all amenities, but utilities—such as water, electric, and internet—are typically billed separately.
How can I pay rent?
Residents can pay rent through our secure online portal or in person at the leasing office. We also offer FlexPay or other payment programs to help you split rent into smaller, manageable payments.
What amenities are available at {{ community.name }}?
{{ community.name }} offers a variety of amenities, such as: a 24 Hour Fitness Center, Play Area, Refreshing Pool and Deck, Washer and Dryer Connections in home, and more. Visit our <a href="/amenities/" class="faq-link">amenities page</a> for a full list.
Are the apartments pet friendly?
Yes! We love pets of all shapes and sizes. {{ community.name }} welcomes all breeds and sizes, with a two-pet maximum per home. Visit our <a href="/pets/" class="faq-link">pet page</a> for details.
Are the apartments furnished, unfurnished, or both?
All apartments are unfurnished.
Do you offer in-unit laundry, on-site laundry, or both?
Both options are available! Some apartments include washers and dryers, while others offer on-site laundry facilities.
How are packages delivered at your property?
Packages are typically delivered to residents’ front doors. Smaller USPS packages may be left in mailboxes.
What floor plans are offered at {{ community.name }}?
We offer one, two, and three-bedroom apartment homes. Visit our <a href="/floorplans/" class="faq-link">floor plans page</a> to explore availability.
Can I tour a floor plan online?
Yes! You can preview our layouts on the <a href="/floorplans/" class="faq-link">Floor Plans</a> page.
Where is {{ community.name }} located?
We’re located at <a href="https://www.google.com/maps/search/?api=1&query=5201+Western+Ave%2C+Knoxville%2C+TN+37921" class="faq-link" target="_blank">{{ community.address }}</a>, in the heart of {{ community.city }}. Residents enjoy convenient access to shopping, dining, parks, schools, and major commuter routes.
Is there access to public transportation?
Yes—our location offers convenient access to nearby public transportation or major roadways.
What schools is your property zoned for?
• Elementary: Pleasant Ridge Elementary
• Middle: Northwest Middle School
• High School: Karns High School
What shopping centers and/or grocery stores are nearby?
Residents enjoy convenient access to Walmart Neighborhood Market, Target, Kroger, and Walmart Supercenter.
What restaurants are close to your property?
Nearby dining options include McAlister’s, Chili’s, La Fiesta, Golden Garden, and Taziki’s Mediterranean Café.
How do I submit a maintenance request?
Maintenance requests can be submitted anytime through the resident portal or by contacting the leasing office at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>.
Are emergency maintenance services available?
Yes. {{ community.name }} provides 24/7 emergency maintenance services for urgent issues.
Do you offer move-in specials?
We occasionally offer limited-time leasing specials. These change frequently, so please contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> or visit our <a href="/specials/" class="faq-link">specials page</a> for the most up-to-date information.
Are short-term or flexible leases available?
Yes! We offer flexible lease terms to fit your needs. Reach out to our team to learn more about availability and lease options.
How can I schedule a tour or get in touch with {{ community.name }}?
You can call us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>, send a message through our <a href="/contact_us/" class="faq-link">contact page</a>, or stop by our leasing office during business hours:
Mon-Fri: 9:00 AM-6:00 PM
Sat: 10:00 AM-4:00 PM
Sun: Closed
When is rent due each month?
Rent is due on the 1st of each month and considered late after the 5th.
What happens if a resident needs to break their lease early?
Residents must provide a 60-day written notice along with a lease buyout fee equal to two months’ rent.
Which utility company provides service for your property?
Electric: Knoxville Utilities Board (KUB)
Which internet or cable companies serve your property?
Internet/Cable: Comcast and AT&T
What should new residents expect on move-in day?
On move-in day, residents will:
• Visit the office to complete paperwork and make any necessary payments.
• Receive a welcome gift.
• Complete a walkthrough inspection with staff afterwards.
What is your move-out process?
Residents must provide a 60-day written notice and return all keys by the scheduled move-out date. A walkthrough is highly recommended but not mandatory.
